Thursday, 22 January 2015
Learn training
I will be undergoing the Mac Donald training system from my boss. I will be going through the manual and understanding how it works and what my roll as a training manager is.
1) Crew training training system tracking manual
Understanding training manager roles and responsibilities
-To provide timely, effective and engaing training that results in competent employee
-In summary, the training manager role is a process of 8 week hiring generation of TNA, planning through training calender and ensure a systematic training following up was conducted.
-Many systems will be impacted if Business Planning and Training system are not uphold in the restaurant.
The systems impacted are:
production/service/shift management/food safety/inventory management/people practices/planned & daily maintenance/safety & security/crew & management scheduling/internal communication
2) Objective: To provide timely, effective and engaging training that results in competent employee.
3) Developing crew house set-up
Crew house set-up is for allocating of only crew and crew leader to a designated group or house determined by the store. Names of the "houses" are left to the discretion of the store management team.
The goal of crew house set-up is to effectively group and administer process such as PR/WPR sessions, enthusiasm & welfare planning etc within the store. When a new crew joins the store, he/she must be assigned a "house" within the store's stipulated time period. The recommended period is 1 to 2 weeks. Every store should have at least 2 updates for "house" set up per month.
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