Thursday, 22 January 2015

Learn training

I will be undergoing the Mac Donald training system from my boss. I will be going through the manual and understanding how it works and what my roll as a training manager is. 1) Crew training training system tracking manual Understanding training manager roles and responsibilities -To provide timely, effective and engaing training that results in competent employee -In summary, the training manager role is a process of 8 week hiring generation of TNA, planning through training calender and ensure a systematic training following up was conducted. -Many systems will be impacted if Business Planning and Training system are not uphold in the restaurant. The systems impacted are: production/service/shift management/food safety/inventory management/people practices/planned & daily maintenance/safety & security/crew & management scheduling/internal communication 2) Objective: To provide timely, effective and engaging training that results in competent employee. 3) Developing crew house set-up Crew house set-up is for allocating of only crew and crew leader to a designated group or house determined by the store. Names of the "houses" are left to the discretion of the store management team. The goal of crew house set-up is to effectively group and administer process such as PR/WPR sessions, enthusiasm & welfare planning etc within the store. When a new crew joins the store, he/she must be assigned a "house" within the store's stipulated time period. The recommended period is 1 to 2 weeks. Every store should have at least 2 updates for "house" set up per month.

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