Thursday, 22 January 2015

Follow up on crew's training

The manager in-charge of training for this outlet will compute a "follow-up SOC(station observation checklist) master checklist" every month. The managers in the outlet will be distributed into different houses. For example, in my outlet, there is only 2 houses, "red" and "yellow". I am in-charge of the Yellow house. Mac Donald has created a guide rule to improve the crew's development. It is to allow the crew to learn 3 station in 60 days. After the crew learned the station, as a house manager, I will have to follow the checklist that the training manager had put up monthly and see during that particular month, which 3 station do I need to follow up on that individual crew. For example, this crew name "chen gek" and the following stations that I am required to follow up one her are "order taker", "initiator" or "assembler". I will have to choose either 1 of the station to follow up. How do I usually follow up? I will use the SOC follow up checklist and ask them certain questions on the checklist to test their knowledge of that particular station. I will also base on the daily encounter, obervation and work experience to grade on that crew.

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