Sunday, 1 March 2015
Attachment at SLM
Brand new year, after rotating all the other managers to clear their off days in January. My boss then find that he has too many managers so he kicked me out of store for attachment at SLM (seletar mall) because as an hourly paid floor manager, my hours will affect the store's labour. SLM is a newly opened store which just opened during December 2014. What's so special about this store is that it is the first dual point outlet in Singapore. Dual point system is something similar to the famous bubble tea company name "koi" whereby they have a point to set-up their counters to take order from their customers. The other point which is the "collection point". According to the queue number from the receipt, customer will go the the collection area and wait for their queue number to be shown on the monitor. Same for Mac Donald's, one point for ordering and the other point for collection. The collection point is link to the kitchen area. At the collection point, there will be two presenter, who will be in-charge of assembling and presenting the order to the customer. In order to save cost and the Earth, SLM is one of the few stores to change over from the napkin dispenser whereby the customer will be able to self-serve themselves for the napkins to counter crew providing napkin for the customer according to the napkin price sure.
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